“She's ringing out clients during the build, just getting some feedback... people are maybe more inclined to open up on a phone call to someone else rather than while on site”
The Good Builder Podcast · The Daily Dose #351 | The Blueprint for a Good Builder | Alex Palazzolo, ATLI Building Co.
Play from 36:22
36:22
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What was described
Conduct mid-build phone calls to ask clients about the build, construction manager, and any improvements
Said nearby on the same subject
“I would call Jeanette’s manager and explain the call… I find that disturbing because it took 50 people behind Jeanette to make her look that successful… I would get a call and say your company’s amazing… I would ask who is your project manager? … I call Susie and her manager and say you did an amazing job.”
“And because they don't know what's happening at any given moment. And what we do is we have weekly video calls with the client. This is extremely important because you build strong relationships with these people.”