“She's ringing out clients during the build, just getting some feedback... people are maybe more inclined to open up on a phone call to someone else rather than while on site”

The Good Builder Podcast · The Daily Dose #351 | The Blueprint for a Good Builder | Alex Palazzolo, ATLI Building Co.

Play from 36:22
36:22

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What was described

Conduct mid-build phone calls to ask clients about the build, construction manager, and any improvements

Said nearby on the same subject

“I would call Jeanette’s manager and explain the call… I find that disturbing because it took 50 people behind Jeanette to make her look that successful… I would get a call and say your company’s amazing… I would ask who is your project manager? … I call Susie and her manager and say you did an amazing job.”
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Said on Entrepreneurs on Fire
Why it worked Share this moment
“And because they don't know what's happening at any given moment. And what we do is we have weekly video calls with the client. This is extremely important because you build strong relationships with these people.”
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Said on Grow A Small Business Podcast
How they work Share this moment
“We're a managed service provider for phones... relationships are built from clients... we work very hands on with our clients.”
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Said on Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)
Business model Share this moment
“About a decade ago, I was invited to be part of the Construction Management of Association of America, CMAA's Technology Subcommittee.”
♫
Said on The ConTechCrew
How they work Share this moment

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