“I read her note. I read the emergency room note. And I replied back to her, just a nice message. And I said, thank you for seeing her.”

Rebecca Andrews · Relentless Health Value · Operationalizing the Architecture of Primary Care Patient Experience, With Rebecca Andrews, MD

Play from 23:59
23:59

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What was described

After an APRN referred a patient to the emergency room, read both notes and sent the APRN a thank-you message acknowledging her clinical reasoning

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