“And shadow means that we're not surfacing that clinical record back to the patient because we're interested in the performance of the note.”
DL
David Lowe
Transform Gov - the digital government podcast ·
Rebecca Andrews · Relentless Health Value · Operationalizing the Architecture of Primary Care Patient Experience, With Rebecca Andrews, MD
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After an APRN referred a patient to the emergency room, read both notes and sent the APRN a thank-you message acknowledging her clinical reasoning
“And shadow means that we're not surfacing that clinical record back to the patient because we're interested in the performance of the note.”
“Pharmacists have a clear and convenient place to send their patients… simply log into the outcomes platform… refer your patient by sending a text message, an email, or even accessing like a printout”
“Replace phone tag with three automated text messages… Only patients who haven't confirmed after that 48-hour message land on the front desk's call list. Instead of 35 blind calls, you're making three to five targeted ones.”
“I did send her a message back and just thanked her for her graciousness and said, you are actually correct. We don't.”
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