“The same message showing up consistently across touch points is what turns into a reflex in someone else's mind.”
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Said on Working Hard with Grace Beverley
Nitin Nohria · The Founder Mindset with Reza Satchu · Featuring the HBR IdeaCast: HBS Legend Nitin Nohria on the Biggest Surprises CEOs Face
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Advise CEOs to develop clear, concise talking points and repeat the same message consistently
“The same message showing up consistently across touch points is what turns into a reflex in someone else's mind.”
“Within two years, we were bringing in as many assets under management a month as either of those firms had ever done in a year… we really just went out and told a more clear, concise, powerful story”
“Warranty terms… total cost of ownership… speed and lead time… financing options… give them proof points they can repeat.”
“It's probably a good idea to develop a format and be consistent about it if the government does not provide one.”
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