“You just hop on a Zoom call, one of our ad specialists, share your screen, Zoom lets us remote control your mouse and fix stuff up for you... we’ve got like 55 on average support calls a week.”
Dropping Bombs · Stop Hiring Agencies: The Only 3 Things Every Business Actually Needs To Get Customers
Play from 9:32
9:32
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What was described
provides remote Zoom support where an ad specialist can remote-control the client’s mouse to fix ads
≈55 support calls per week
Said nearby on the same subject
“We said, let's take the movies we're distributing and put them on VOD where people can make an impulse buy just with their remote control and buy our movies first. Then because we own landmark theaters, then put them in theaters.”
“Agencies are required to submit their data maturity assessments to us… we can use that then to identify where we can provide the most targeted support first”
“One of my most favorite things for client service is just using Otter transcripts, which we may migrate to zoom, getting so many insights around what clients are asking for sentiment of clients.”