“That’s an AI agent that is assisting the live agent. And that agent assist is very popular and is a growing, growing trend.”
CG
Chip George
The GovCon Room ·
“We're building agents ... with guardrails ... using our knowledge, our anonymized data ... the agent works immediately ... without having to program a lot of things”
The Leadership in Insurance Podcast - Insurtech & Innovation · Olivier Lafontaine: Equisoft’s Approach to AI and Insurance Modernisation.
Play from 31:42
31:42
Audio streams from the publisher’s own feed. Verbatim does not host or copy it.
What was described
develop out-of-the-box AI agents (customer service/underwriting assistants) with guardrails using anonymized industry data
Said nearby on the same subject
“We do the boots on the ground piece. Then they'll take it and review it against underwriting guidelines using AI tools. It's all about collaboration, about packaging services together.”
AW
Andrea Wells / her company
Insurance Journal Podcast ·
“Leveraging things like AI to help us deal with more customers faster without having to degrade service”
♫
Said on TBPN
“Everything in this website is, it's out of the box, man. It's Lifter LMS, out of the box. It's Fluent CRM Pro, out of the box. It's Fluent Form Pro, out of the box. We used the Lifter LMS Native Payment Gateway.”
♫
Said on LMScast with Chris Badgett
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