“Give them a second in the space… If they’re in a rush they will then lead the conversation… If they’re not… re-approach them”

eCommerce Australia · Why Your Retail Staff Training Fails by Monday (And How to Fix It) - Bethany Lucht - Known Studios

Play from 28:03
28:03

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What was described

Advises staff to give a customer a brief pause after the greeting, then re-approach them once they settle

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