“Just mention. Tell them Alan Fu sent you. Yeah, just tell them Alan Fu sent you and then they'll look after you.”
♫
Said on Asset Rich with Jack Henderson
eCommerce Australia · Why Your Retail Staff Training Fails by Monday (And How to Fix It) - Bethany Lucht - Known Studios
Audio streams from the publisher’s own feed. Verbatim does not host or copy it.
Advises staff to give a customer a brief pause after the greeting, then re-approach them once they settle
“Just mention. Tell them Alan Fu sent you. Yeah, just tell them Alan Fu sent you and then they'll look after you.”
“Never give cash. If you're going to give, give appreciated stock to what's called a donor advised fund”
“Give them a choice of red t-shirt or blue t-shirt… once they make that choice, they’re more likely to show up.”
“Some of the guests that I brought on, I email them once every six months… after five years they responded and we set it up.”
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