“Half the time you're telling someone something, they're probably taking in… It used to be 20%, I'd say maybe 15% now… I'm just going to model this on the floor with your customers.”

eCommerce Australia · Why Your Retail Staff Training Fails by Monday (And How to Fix It) - Bethany Lucht - Known Studios

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42:04

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What was described

Models sales interactions on the shop floor instead of lecturing, showing the team how to handle customers in real time

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