“OEM technicians did work remotely via video call; our engineers performed the work and they were happy with quality.”

The Core Report · #1008 How Chowgule Is Building Ships in India for Europe

Play from 17:57
17:57

Audio streams from the publisher’s own feed. Verbatim does not host or copy it.

What was described

shifted OEM software upgrades and parameter settings to remote video-call collaboration during COVID, having their own engineers perform the work

Said nearby on the same subject

“During COVID… I bought shares in March 2020… I hated it… controlling the emotion and making the right decisions regardless”
♫
Said on Australian Investors Podcast
Why it worked Share this moment
“AE is with this customer for the life of the customer. They are covering the customer pre, during post sales, that, that engagement with, with, from an executive standpoint, from the commercial standpoint, the field engineering team, the solution architects, they're owning the technical journey with that customer pre, during post.”
♫
Said on Run the Numbers
How they work Share this moment
“Our periodic forward deployed engineers ... will actually be on site working and actually integrating our AI systems ... can train on the data ... so they can own their own intelligence”
♫
Said on Latent Space: The AI Engineer Podcast
Business model Share this moment
“Once a dog has mastered everything ... the instructor will wear a blindfold during daily walks. If the dog performs without any incidents, it moves on to a wider variety of public settings.”
♫
Said on The Economics of Everyday Things
How they work Share this moment

Moments like this, every Monday

The strongest new moments on your topics, in the speakers' own words. Free for three topics.

No card. No password. One-click unsubscribe.

Track a competitor?

Pro watches up to 25 names or phrases and emails you the morning after they are said.

See Pro, $29 a month

Verbatim quotes a short extract and links to the episode; the episode belongs to its publisher. Remove a show.