“There was around 20 managers at that meeting... the management team asked the trustees to meet the second division managers, we call them, 20 heads of departments”
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Said on The Quinn Files
The Wash Exchange · Splash Car Wash, Mr Jay Franks (COO)
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Morning routine for site managers: verify site readiness, check cleanliness and maintenance, review performance goals, meet with department heads, and have a call with regional manager to align on prior day performance and daily targets
“There was around 20 managers at that meeting... the management team asked the trustees to meet the second division managers, we call them, 20 heads of departments”
“We train them with our models… over that 30, 60, 90 days… we take our deep bench of managers, give them the opportunity to visit a new site and help train a new manager, and often compensate them to do that.”
“I figured, you know what? Let me help broker this meeting. Let me help broker the meeting between what we call the rebels, the COO, who wants to overthrow the HOA group, and the HOA group manager, who does not want to meet.”
“The mayor of Los Angeles now has the ability to hire and fire every department head. They have the ability to actually set the priorities of each department. And they have the ability to make sure that they are designing the metrics through which those department heads are held accountable.”
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