“Problems and happiness have no relationship. You can have tons of problems and be happy. You can be rich and unhappy.”

“‘I’m going to have two Happy Meals… he goes, well, no, look, oh, you’re Jay Leno… the manager comes out… normally we only allow one Happy Meal…’”

“Ask happy customers for reviews. Join your industry association. Get involved locally. Ask suppliers and partners whether they'd be happy to list you on their website.”

“‘A refund and a resend is just standard company policy. If you're not happy, refund, resend, no questions asked.’”

“We created a prototype for them within, you know, really two weeks and they were so happy that it was pitched on stage”