“Test the explanation with someone who doesn't already know the business. Ask them to tell you what they think you're offering. Listen to the answer before correcting it. If they heard something different, that tells you where to improve.”

“What I mean by battle testing it is that you're giving it certain scenarios that you know, that someone would be using the tool for, and you test them to see, okay, is the output reliable? Is it citing things appropriately”

“I’ll ask them, you know, tell me, you know, what, what part of the business drives the most revenue? What, what business unit, you know, drives the most revenue? What product line? What's the fastest growing part of the business, right?”

“Next time someone brings you something they can't figure out, ask, what do you think we should do? What would you do? Let them do it.”

“On average, if you reach out to someone you used to know and you seek their professional advice, you actually get better information from them than if you contact somebody you're already currently in touch with because your dormant ties have been traveling in different circles.”