“When you get this process and you write it down, the team knows exactly what the standard is. And the leader knows what the standard is.”

Dr. Paul Edgison · Dental Practice Heroes · You've Got Unscheduled Treatment. So Why Is Your Schedule Empty?

Play from 6:17
6:17

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What was described

Write down a detailed standard operating procedure for each revenue-producing task (who, when, how often, actions, documentation, list source, notation)

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