“We hired sales people ... in waves ... we waited until the 12 month point ... gross revenue retention rate ... was a good 15 percentage points less”

Shawn Boyer · Practical Founders Podcast · #217: His Hardest Lesson: Going Too Fast Was More Risky, Even With Funding - Shawn Boyer

Play from 26:38
26:38

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What was described

Hired salespeople in waves, tracked their quota attainment and waited until the 12-month gross revenue retention rate was confirmed before scaling the team

Retention was 15 percentage points lower than expected

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