“You can't wait until everything is connected before you go live... start using the data to determine what's the most popular channels and connect these together”

Simply Health · The AI in Business Podcast · Inside the Shift Toward Smarter Automated CX - with Paul Cuglietta of Simplyhealth

Play from 10:43
10:43

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What was described

Prioritized connecting the most popular customer channels first via API links, rather than waiting for full omni-channel integration

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