“We need death folders massively. Yes. I have like a very loose document with some passwords but I probably need to check everything and update them.”

“So, I'm going to start collecting the documents and putting physical documents that I have in a safe place as I see them. And digital documents, I'm going to start saving copies of things in a safe place with my passwords and logins.”

“Do we need to say for now during this period, let's not have those most important conversations like the succession planning or the will. Those really deep, meaningful conversations can be paused.”

“We started doing this work called Retention as a Service, which was documenting what people are doing today and then creating training and development plans”

“The second is thanks and document. When something important happens, follow up with an email thanking everyone and summarizing the matter. If the deal changes, make sure that every single document that needs to be reflected and updated changes too”