“We stood up a multi-tiered huddle system that starts at the department level in which risks are identified, problems are escalated to the campus level where a very focused huddle takes place”

“Every single day in the morning huddle, they report on their hygiene reappointment percentage from the previous day”

“Focus on a few places where you really believe AI can make a difference… starting from the outcomes and redefining work at the systemic level”

“We've got like a leveled system, like a patch system, like a martial arts system where you get your white patch and then yellow patch and then green.”

“Within the first day, you want somebody who can actually confirm what happened... Within the first week, legal and risk need to get eyes on it... whoever handles your cyber coverage should know it happened too.”