“Our customers have given us higher customer service scores, higher ratings on the interactions, but we limit the tool to technical, fact-based order questions”
♫
Said on TBPN
“7% of customers generate almost 12 to 13% of EBITDA. So in a way, definitely, they generate twice the amount of EBITDA to prepaid customers. And I would say, like, one strategy of these telcos have been to premize, like, drive 2G to post-paid conversion or prepaid to post-paid conversion.”
The Core Report · #1019 All Signs Continue To Point To A Long War In West Asia
Play from 11:06
11:06
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What was described
focus on post-paid customers who are ~7% of the base but generate ~12-13% of EBITDA
7% of customers generate 12-13% of EBITDA
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