“It's nice when you have a third-party administrator. I'm going to call them administrator. Third-party helper. Facilitate the questions and provide the confidence that, hey, you guys aren't as unique as you think you are”

“You need to identify one or two people that can become leaders and teach them how to lead, have difficult conversations, give feedback, hold accountable”

“Do we need to say for now during this period, let's not have those most important conversations like the succession planning or the will. Those really deep, meaningful conversations can be paused.”

“I reckon we'll see the administrators and receivers use this as a chance to get out of some of those leases, which is one of the great protections of the administration process here in Australia.”

“When the managers use our playbook, basically it's training in a box. They don't have to prepare anything. They just facilitate the skills.”