“Train, train, train. Repeat, repeat, repeat… Doing once a year check-the-box training… is ineffective.”
JS
Jake Silverman
Risk Management Show ·
Dropping Bombs · The $1 Million Dealership Mistake You're Making Every Month
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Use a playbook that provides “training in a box” so managers can assign training instantly without preparation
“Train, train, train. Repeat, repeat, repeat… Doing once a year check-the-box training… is ineffective.”
“It was just, okay, we need more training. So again, going from like a one-day training program to a multiple-day training program.”
“We train them with our models… over that 30, 60, 90 days… we take our deep bench of managers, give them the opportunity to visit a new site and help train a new manager, and often compensate them to do that.”
“But the training piece has gotten so incredible that on the first day, the employee can log in, get set up on Know, and it's like having a training partner in your hand through the curated content that we've delivered.”
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