CX Files · John Callachan - GoFusion - Why Customer Resolution Matters More Than Cost Reduction
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train agents for 14 to 20 weeks to reach competency
14 weeks, 20 weeks
“He put me in a 12-week program that I lifted what he wanted me to lift. I trained how he wanted me to train. And within 12 weeks, I ended up not only changing my physique, I changed my life.”
“We do little mini micro trainings every week. You get a little micro training about a topic or the latest hack or the latest scam that's going around.”
“Our flagship training for a lot of years was zero to dangerous. We've - 35,000 people went through it. So after eight-week training, people would see a 73% boost in flow”
“We literally spend hundreds of millions of dollars ... competing against the other people. ... competing in the markets is more difficult than competing in the Olympics.”
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