“The agent ... create a new category and then file it ... hold it in a holding category ... you have to stop, hold the information, and then in the next chat, ask me what I want to do about it”

“Authority comes down essentially to what decisions am I choosing as the human in the loop to make? What decisions am I giving to the agent to make? And what decisions can the AI agent never make?”

“When work comes in, the intake agent… preparer agent does the first draft… reviewer agent checks that draft… a person always approves before anything reaches the client.”

“The third thing this law provides is that arbitrators are no longer allowed to use artificial intelligence in any part of their decision making”

“The interaction intelligence layer ... take in every touchpoint ... hold that memory and information so that when you deploy AI agents ... it can pull that information right away”