“I pull up the intro photo… That's a crack… I show her the photograph and say we talked about this”

The Best Practices Show with Kirk Behrendt · 1110: 4 Communication Tips to Have BEFORE You Do Treatment - Dr. Dennis Hartlieb (Replay of 1019)

Play from 13:23
13:23

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What was described

Take a pre-op photograph of a tooth before treatment and later show the same photo to the patient when discussing issues

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“If there's a red flag, if the patient is fighting you on treatment, back off. ... patients who bring a magnifying mirror are scared and have unrealistic expectations.”
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