“I had to get very clear, what did I want from this client relationship and what did I need? I wanted to see if she would be open to sharing the journey publicly”

“She said I answer every single one of her questions … I’ve had very, very few clients, probably zero clients that have been unhappy yet at handover.”

“She indicated during the hearing she's likely to put in place some kind of requirement that the government notify her a certain number of days in advance, notify both the court and the parties a certain number of days in advance before making major changes.”

“She explains that salons talk about foiling patterns which clients don’t care about; they want basic advice that AI users type in.”

“My wife's now working two days a week doing admin and bookkeeping... she's doing a bit about a client health check, ringing out clients during the build”