“We identify a business problem… then we use journeys… to actually deliver results… it’s so much easier to then start scaling”
JO
Journey Ops
This is Journey Management ·
GOOD MORNING L&D · Superpower or Super Disaster? Josh Bersin on Whether AI Will Make People Irreplaceable or Obsolete
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run workshops that start with the CEO's business imperative, then identify which AI agents would solve that problem
“We identify a business problem… then we use journeys… to actually deliver results… it’s so much easier to then start scaling”
“We've made it easy to verify automatically whether an AI system has solved this problem… when a new model comes out… it solved three new problems from our list”
“You can solve that problem with enough data and enough time, you know, and that did took us about five years to solve that problem.”
“Ensuring that if I'm going to be investing, it has that 5x ROI and then just making sure that it's solving a current problem.”
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