“We should want the same things that our customers want… we inverted the incentives to go and help businesses spend less to do better.”

Joe Lonsdale: American Optimist · Ep 166: Eric Glyman on Ramp's Meteoric Growth, Selling Outcomes vs Products, and the Future of White-Collar Work

Play from 15:52
15:52

Audio streams from the publisher’s own feed. Verbatim does not host or copy it.

What was described

Inverted financial incentives by prioritising customer health (spending less) over short-term margin, making the company’s success depend on customers’ stronger balance sheets

Said nearby on the same subject

“A Fed balance sheet at $6 trillion is more responsible than a $20 trillion balance sheet”
BK
Brij Khurana
Alpha Exchange ·
Hard number $6 trillion vs $20 trillion Share this moment
“We’re set up as a broker-dealer, majority of deposits are actually held not in a bank's balance sheet, but actually in securities and money market funds that the customer owns”
♫
Said on Run the Numbers
Business model Share this moment
“We just didn't spend time raising money. We just went in, find a few customers, three customers in the first month, right?”
LL
Leonard Liu
TFC Business Show ·
Hard number 3 customers in the first month Share this moment
“The model is based on primarily the number of customer profiles each brand has. So we store everything in AWS. And so we get charged depending on the volume.”
AL
Aaron Luxmoore Lexer
eCommerce Australia ·

Moments like this, every Monday

The strongest new moments on your topics, in the speakers' own words. Free for three topics.

No card. No password. One-click unsubscribe.

Track a competitor?

Pro watches up to 25 names or phrases and emails you the morning after they are said.

See Pro, $29 a month

Verbatim quotes a short extract and links to the episode; the episode belongs to its publisher. Remove a show.