“Being able to go back to our supplier and say, hey, can we negotiate the terms just so that we can get this cash flow? And because we've built that relationship, I was actually really scared to ask them.”

“David Jones earlier this year put many of its wholesale suppliers on a 20-week payment plan for the summer inventory”

“We don't have lengthy contracts. We're happy to do month to month. The only cases where we have longer term contracts is where our clients came to us and said, we want a longer term contract.”

“We were very front-footed in ensuring that we were negotiating terms that were going to last us for the long term.”

“The assistant waited, negotiated, paused before accepting the final terms, and the projected saving came to nearly $500 over a year. One call, one owner, nearly $500 back, and half an hour of his life returned.”