Great Practice. Great Life. by Atticus · Blinded by Blame: The Hidden Leaks in Your Law Firm with Dr. Kenya Oduor
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ask better diagnostic questions (Did the person have all the information? Was the process clear? Did the system support the behavior?) before blaming anyone
“Go ask yourself at the end of every day, what did I learn today? How did I get better at my craft? How did I become a better person?”
“But I love to ask questions of people, especially if it's an area that's pertinent to me that I want to ask questions about why did you think that? Why did you do that? How did you come up with that idea?”
“And then I just asked, go on the new Gemini's model. Did you say, I'm interviewing this person? Come up with questions. Just that, without giving any context. And it went, like, it gathered all the amazing data.”
“We should add some categories and some better questions to discern exactly where they're coming from… ask what did you search?”
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