“Ask the person you're talking to, the auditee, ... if there's any way they could see that this process could be improved. And that'll help you get rid of things.”
Jim Moran · The ISO Review Podcast · ISO 9001:2026 - Exploring the 10 Building Blocks of Quality Culture
Play from 12:31
12:31
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What was described
during internal audits, asks the auditee “how could this process be improved?” to surface non-value-added steps and discard them
Said nearby on the same subject
“If you can break the process into sub-processes, diagram them, study them, improvement, improve them. It's much easier to change a hundred things by one percent than to change one thing by a hundred percent.”
“The way that I like to think about them in regards to internal audits is five independent layers that if all of them exist, it's a system designed well enough to be used in audit settings”