“Ask the person you're talking to, the auditee, ... if there's any way they could see that this process could be improved. And that'll help you get rid of things.”

Jim Moran · The ISO Review Podcast · ISO 9001:2026 - Exploring the 10 Building Blocks of Quality Culture

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12:31

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What was described

during internal audits, asks the auditee “how could this process be improved?” to surface non-value-added steps and discard them

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“If you can break the process into sub-processes, diagram them, study them, improvement, improve them. It's much easier to change a hundred things by one percent than to change one thing by a hundred percent.”
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