“I started sending my husband a text message with three to four good things… I wasn’t asking, was today good? I was asking what was good in today?”
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Said on HBR IdeaCast
“One of the most unique things you can say… Hello. Welcome. Good morning. Something that does not require a response”
eCommerce Australia · Why Your Retail Staff Training Fails by Monday (And How to Fix It) - Bethany Lucht - Known Studios
Play from 27:10
27:10
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What was described
Instructs staff to greet customers with a simple “Hello. Welcome. Good morning.” instead of asking “How are you today?”
Said nearby on the same subject
“You just go, how many people are in the market? how many garage door needs do they have? you just ask some simple question that it's going to tell you whether it's a good market to go into or not.”
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Said on Think Like an Owner
“Micro Center ... ask the staff to obtain from the customer a government-issued ID ... certify that they're the end user, not for export or resale”
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Said on Better Offline
“In my custom instructions to all of my AIs, I have a instruction that says, I'm a disciple of Jesus Christ. ... Claude cursed ... I said, why did you just curse? ... Claude said, I forgot. I should hold myself to a higher standard.”
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Said on Beyond The Prompt - How to use AI in your company
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