“Send them with a mission. Like your job is to attend at least four talks that you're going to come back and write and do a briefing on to the rest of the team.”

“We've said that the CEOs of the big four banks must attend. They must not delegate and send a junior toady.”

“I spend most of my time with entrepreneurs. I spend most of my time being relevant to a 25 or 30-year-old. I can sit behind my desk and talk at them, or I can just mostly meet a lot of them and listen. I never speak at financial conferences. I only talk to entrepreneurs.”

“The book talks about getting that first one right, how to sustain that success… and we spent the better part of four years writing that in our spare time.”

“You need to be emailing your staff every day at least. … We've doubled and tripled the number of stand-up meetings where our entire staff gets together”