“A cool product we launched earlier this year is dish targeting, where we can actually leverage the orders. You know, if we know, Alicia, you come to DoorDash and you love breakfast burritos, we can have actually been able to show that, you know, folks who like breakfast burritos over index on XYZ categories.”

“Changing points for a target category works instantly; units start hunting that category within one hour.”

“Added a drop-down menu with standardized categories modeled after the FBI's data reporting system; law enforcement searches will require case numbers”

“We’re reviewing products every Thursday in the office, and we’re reviewing categories on the go.”

“The agent ... create a new category and then file it ... hold it in a holding category ... you have to stop, hold the information, and then in the next chat, ask me what I want to do about it”