“I embarked upon a tour and, you know, went to every location and apologized… it was basically a listening tour.”
TL
Tim League
How I Built This with Guy Raz ·
In Good Company with Nicolai Tangen · Match Group CEO: Digital Dating, What Makes a Good Profile and the Loneliness Epidemic
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Conducted a listening tour: visited all 12 global offices, held hundreds of one-on-one and skip-level meetings in the first 100 days
12 offices; hundreds of employees; “hundreds of one-ons”
“I embarked upon a tour and, you know, went to every location and apologized… it was basically a listening tour.”
“I have to listen in the first meeting to earn the right to talk more in the second meeting”
“In the watch office, she would see a list of actual attorney visits for the day… When you don't have an attorney visit, there's nothing there.”
“Every two weeks to this day, I conduct a meeting with anyone in our company who has been hired within the past two weeks”
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