“If you make it to Selfridges, it's like a huge stamp of you've made it, you're culturally relevant. A retailer like Selfridges will set the stage for other retailers.”

“Our number one priority is company culture. If we get the culture right, then most of the other stuff… will just be a natural byproduct.”

“I used to have a stronger conviction that domain experience isn’t that important... now I see contexts where it is less relevant and others where it is entirely relevant”

“One problem is that discounts attract the wrong clients for your firm. When you lead with a price reduction, you're quite literally signaling to a prospect that price is the primary factor they should be weighing in their decision.”

“Retail should only go into giant global platforms with brand and leverage or super, super specialized folks… otherwise they shouldn't play”