“If your main power drain is old expectations, write down a rule that's running your business and ask, would I choose this today? If the answer is no, break it once this week.”

“He said, whether you like it or not, you're going to be regulated. So decide now. Do you want to make the rules for yourselves or do you want other people to make the rules?”

“Just break it down into like 15-minute increments or whatever and literally write down what you did in that time block.”

“My rule of thumb is if it's not core to your business, if it's not core to your success, if it's an ancillary support system, then there's no reason to keep it in-house.”

“If you can keep an accurate, informative customer list that you can act upon, that's a very powerful thing. Whether it's a CRM system, or whether it's just manually, you're putting these customers into a spreadsheet and keeping it up to date”