“Alcohol is a category one carcinogen. It is in the same category as asbestos, as cigarettes, as all of these other materials that we so fervently avoid and mitigate.”

“You build your Lisa rule book. ... If your team brings you the same category of decisions twice, you don't answer it the second time.”

“We can get drug and alcohol tested any time… walk down the error bridge, there’s a person from CASA, and we do a breathalyzer, they do the drug test as well.”

“I give them a cigarette… some bounty hunters don’t do that and they beat the guy up.”

“Our onboarding process is literally like for as many days as it takes. Somebody tries on all the shoes and I give them to them by category. So they first start with daily trainers.”