Barry LaBov · Build a Better Agency Podcast · Episode 574 The Power of Differentiation and Agency Growth with Barry LaBov
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When an idea is rejected by one client, test the same idea with another client using pattern matching
“We two times a week for 15 to 20 minutes have an all company meeting ... we cover every idea and opportunity we're presenting to our current clients, as well as prospective new clients”
“One of my most favorite things for client service is just using Otter transcripts, which we may migrate to zoom, getting so many insights around what clients are asking for sentiment of clients.”
“Adversarial reviews basically boil down to the idea of you have given one cloud a task, spin off another 10 that try to like break this down.”
“If you get a 25% conversion rate… if I want one new client… I just have to call… four clients. If I need 10 new clients… 40 potential clients.”
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