“I track some of the worst performing areas… then I see the pain threshold… when days on market start to fall I start calling agents”
TH
Todd Hunter
Australian Property Investor ·
“First call resolution will be a huge percentage, 85, 90%.”
The GovCon Room · Episode 80: What Actually Gets Measured in a Federal Contact Center with Chip George
Play from 9:20
9:20
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What was described
track first call resolution (FCR) as a key performance indicator
85-90%
Said nearby on the same subject
“We paused new client onboarding for nine months to get a better handle on our firm’s key performance metrics.”
AD
Ashley DeSteiger
Financial Advisor Success ·
“If you map our token indices on top of the bar chart… it’s almost a lead indicator… when you see our token indices ramp up, that’s when revenue starts ramping.”
SD
Silicon Data
Pitch The PM ·
“We license our indices to CME. That's one of our most famous products. CME is going to launch Compute Futures on our indices.”
SD
Silicon Data
Pitch The PM ·
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