Susan Mercer · Chasing The Win · Pre-tender positioning: Building trust, alignment & client relationships with ADCO's Susan Mercer
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Ask the client which contractors they would prefer not to work with before forming the tender team
“One of my most favorite things for client service is just using Otter transcripts, which we may migrate to zoom, getting so many insights around what clients are asking for sentiment of clients.”
“Now's the time to ... survey your team, your staff, and ask them how they think the farm went... you can do an online survey, like using Google Form”
“I asked the direct question on the interview, which, that's probably two different groups of people that you had to hang around with at university. Which one did you prefer?”
“I put a survey up on that blog post and say, would you prefer to bake or buy? Click here if you would like to buy. If they clicked here to buy, I took them to a Shopify site.”
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