Adam Grant · Think Fast Talk Smart: Communication Techniques · 333. Find the Vibe: Build Stronger Connections Through Communication Part 1
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claims that feedback is overrated and advice is underrated for learning to speak
“If you get asked, say, two questions, one's a legal advice question, one's a commercial advice question, perhaps answer them as separate emails. One, so this is legal advice, this is privileged. And two, here's my answer to your commercial question.”
“CEOs do a six-month listening tour… travel to different plants, speak to customers, speak to mid-management, and speak to front-lines people.”
“Centrelink have their FISOs, the financial- Information service. Information service offices or FISOs. Great place for free advice, but they can give you advice and investments.”
“Will you allow someone to come in and audit the claims that you're paying on my plan's behalf? Will you let someone come in and take a look at these claims?”
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