Entrepreneurs on Fire · Why isn't AI Transforming your Customer Service into a Competitive Advantage with Rolf Gordon Adamson
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argues that improving the human agent alone cannot significantly reduce customer calls
“IT cannot own the outcome and cannot own the processes... micro-composite of groups... AI champions within marketing, sales, customer success”
“We now have a new tool to moderate social. That's all AI driven, which is incredible, called Pinpoint. I highly recommend them. So that alone like drastically reduced the amount of hours that our social team has had to spend answering comments, replying to DMs.”
“I put it directly on my tooth… within just a moment… the pain was significantly reduced”
“‘It has 130 functional requirements… eight agent roles and five extensions… a self-improving loop and a budget agent.’”
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