Entrepreneurs on Fire · Why isn't AI Transforming your Customer Service into a Competitive Advantage with Rolf Gordon Adamson
Audio streams from the publisher’s own feed. Verbatim does not host or copy it.
argues that improving the human agent alone cannot significantly reduce customer calls
“We now have a new tool to moderate social. That's all AI driven, which is incredible, called Pinpoint. I highly recommend them. So that alone like drastically reduced the amount of hours that our social team has had to spend answering comments, replying to DMs.”
“IT cannot own the outcome and cannot own the processes... micro-composite of groups... AI champions within marketing, sales, customer success”
“I put it directly on my tooth… within just a moment… the pain was significantly reduced”
“‘It has 130 functional requirements… eight agent roles and five extensions… a self-improving loop and a budget agent.’”
The strongest new moments on your topics, in the speakers' own words. Free for three topics.
No card. No password. One-click unsubscribe.
Pro watches up to 25 names or phrases and emails you the morning after they are said.
See Pro, $29 a monthVerbatim quotes a short extract and links to the episode; the episode belongs to its publisher. Remove a show.