“‘We want to make sure claims are clean when submitted and issues are addressed quickly… get all the x-rays, notes properly completed…’”
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Said on The Best Practices Show with Kirk Behrendt
Tim League · How I Built This with Guy Raz · Alamo Drafthouse Cinema: Tim and Karrie League (2023)
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held a monthly all-staff meeting where the hardest issues were addressed publicly
“‘We want to make sure claims are clean when submitted and issues are addressed quickly… get all the x-rays, notes properly completed…’”
“It's also important for them to meet someone in our team that they can elevate issues to. So for example, in our setup, that would be our state manager.”
“Establishing this command center for that initial transition to make sure that everything goes smoothly and any issues that are identified can be addressed quickly.”
“Meeting the business where it is… not expecting the business to come and meet FP&A where best in class exists.”
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