Susan Mercer · Chasing The Win · Pre-tender positioning: Building trust, alignment & client relationships with ADCO's Susan Mercer
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Introduce the state manager to the client so the client knows who to elevate issues to
“One of my most favorite things for client service is just using Otter transcripts, which we may migrate to zoom, getting so many insights around what clients are asking for sentiment of clients.”
“If you get a 25% conversion rate… if I want one new client… I just have to call… four clients. If I need 10 new clients… 40 potential clients.”
“Our core strategy is to help clients identify and quantify these risks in the early stages, as we believe it positions our clients to best manage these risks now and certainly in the future.”
“We're a managed service provider for phones... relationships are built from clients... we work very hands on with our clients.”
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