The CEO's Heart for Service | Scaling Business Without Compromise · The Courage to Niche: Tyler Pigott on Service, Strategy, and Success
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built an account management team whose members acted as relationship managers, sometimes stepping into strategy or project management as needed
“Once we've purchased for people, we've also got a project management service that can also manage that entire renovation process... and we've also got the property management side of it as well”
“We recruited the team that managed a mass, a much larger business. A bit like bringing in an asset manager who was managing $100 billion to go manage a billion dollar portfolio.”
“It was less common back then to manage to an equity beta or a range as more of a form of dynamic risk management. That's what TPA is bringing into the system.”
“She advises to make sure there are clearly defined roles and assign ownership for strategy, project management, marketing, sales, etc.”
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