Julian Treasure · The How of Business - How to start, run, grow and exit a small business. · Conscious Listening for Business Leaders with Julian Treasure
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Add a listening competency metric to employee 360 reviews
“We were losing $500 a house the way we were doing it. And that is a business where you don't do it with employees. You do it with subcontract labor. And we were not set up to do that. So we just couldn't compete. And we got out of that business pretty early”
“He's incredibly aggressive when it comes to poaching the best traders at rival firms, while at the same time enforcing these stringent non-compete agreements to stop his own employees from going to competitors.”
“…using cloud code… listens to calls in real time… sends the question to a knowledge base… surfaces it on the screen with an accuracy metric”
“Add a short FAQ to your top 10 product pages… pull them from your support inbox, or from your reviews… you don’t really need an app for this.”
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