“The medical assistant would pull me aside. We would be running the list in the morning for who was coming in. And she would say, oh, the last time Susie was here, she told me she was fighting with her husband. I think we should do safety scoring for her or just screen her for domestic violence.”

Dr. Rebecca Andrews, federally qualified health center · Relentless Health Value · Operationalizing the Architecture of Primary Care Patient Experience, With Rebecca Andrews, MD

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What was described

used medical assistants to screen patients for social issues (e.g., domestic violence) and flag them for the physician during morning huddles

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Dr. Rebecca Andrews federally qualified health center
Relentless Health Value ·
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