“I describe a tool in the book that is called the pony process, which is basically a way for you to add speed bumps in between those four different elements...”

“I have this framework called pause, perceive, proceed... pause long enough to regulate my own emotions... perceive... ask ourselves some questions... then proceeding, which is, you know, having the conversation”

“My contention is that we need to go upstream and look at what is the emotional state... unless we target the burnout at that belief level, all our efforts at the behavior level are going to be futile”

“There's a great tool… it's called an emotion wheel… observe what emotions you feel around money.”

“In a tabletop exercise you would be role-playing two sides… the question… what tools would they reach for?… to inform the audience… how governments may act.”