“I have this framework called pause, perceive, proceed... pause long enough to regulate my own emotions... perceive... ask ourselves some questions... then proceeding, which is, you know, having the conversation”
Chrissy Myers · Level Up Claims · Accountability Without Clarity Is Just Irritation ft. Chrissy Myers - Episode 201
Play from 28:54
28:54
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What was described
Use the "pause, perceive, proceed" framework for hard conversations: pause to regulate emotions, perceive by asking impact questions and taking notes, then proceed with facts and listening
Said nearby on the same subject
“The FBI tool is giving a feeling behavior and impact when you need to provide feedback. And it does help take the sting out of hard conversations, but it's also not sugarcoating it”
♫
Said on Filthy Rich Cleaners: The Cleaning Business Podcast
“Topic prep involves just taking a minute or two before you walk into a conversation… and you pause and think of three things that you're curious to ask in advance.”
“We also will send out to you our training manuals, which does all the note-taking for you, and it gives you frameworks that you can use with clients right away.”