Joe Lonsdale: American Optimist · Ep 166: Eric Glyman on Ramp's Meteoric Growth, Selling Outcomes vs Products, and the Future of White-Collar Work
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Used AI to automate expense report and invoice processing, eliminating dozens of manual steps, auto-matching receipts, auto-coding, and negotiating spend
Typical business cuts expenses by about 7.5% per year (earlier 2%)
“I want to share with you a six step process that you need to go through… perform the process manually… document it… test it… tweak it… prove it… then automate it.”
“I managed to export, or got Claude to export all the data and analyze it and I found there was three clients we forgot to invoice. Manual process would have taken an hour.”
“If we take SFT self-distillation… that's actually more or less a step of RL… iterating this process ends up with a process quite similar to RL… avoids very elaborate infrastructure and expensive rollouts.”
“Robbins chose to set up an indirect negotiation ... The process consists of seven steps. One, introduce a meta-frame. ...”
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