“We internally have a framework called Impress where we rate management. So, we spend a lot of time on assessing managements on a lot of counts.”
“Every one day a week on Tuesday… we’re going to look at it… new patient numbers… treatment plan acceptance… 75% is great… collection rate… 98%… miss call rate… non-negotiable.”
Dr. Paul Etchison · Dental Practice Heroes · Production Is Down. Now What?
Audio streams from the publisher’s own feed. Verbatim does not host or copy it.
What was described
Schedule a weekly 1-hour meeting on Tuesday with 1-2 staff members to review key metrics (new patient count, treatment plan acceptance, collection rate, review count, missed call rate) against preset goals
new patient goal 10/week, treatment plan acceptance target 75%, collection rate target 98%, aim for 2-3 five-star reviews per week, miss-call rate tracked
Said nearby on the same subject
“When you enroll for 2027 with me, we will go through the full enrollment process, which includes the benefits that you have selected, reviewing the benefits summary, reviewing your prescription drugs on the drug formulary, making sure you know what the star rating is for your 2027 plan.”
“Monthly status reviews of the program with your key leadership team members, making sure that communications are frequent and relevant and cascaded through the organization”
“Podkey's trusted reporter status means expedited review on hundreds of platforms and a 98% success rate. New customers average 2,000 plus takedowns in just two weeks.”
Moments like this, every Monday
The strongest new moments on your topics, in the speakers' own words. Free for three topics.
No card. No password. One-click unsubscribe.
Track a competitor?
Pro watches up to 25 names or phrases and emails you the morning after they are said.
See Pro, $29 a monthVerbatim quotes a short extract and links to the episode; the episode belongs to its publisher. Remove a show.