“Every one day a week on Tuesday… we’re going to look at it… new patient numbers… treatment plan acceptance… 75% is great… collection rate… 98%… miss call rate… non-negotiable.”

Dr. Paul Etchison · Dental Practice Heroes · Production Is Down. Now What?

Play from 14:33
14:33

Audio streams from the publisher’s own feed. Verbatim does not host or copy it.

What was described

Schedule a weekly 1-hour meeting on Tuesday with 1-2 staff members to review key metrics (new patient count, treatment plan acceptance, collection rate, review count, missed call rate) against preset goals

new patient goal 10/week, treatment plan acceptance target 75%, collection rate target 98%, aim for 2-3 five-star reviews per week, miss-call rate tracked

Said nearby on the same subject

“We internally have a framework called Impress where we rate management. So, we spend a lot of time on assessing managements on a lot of counts.”
♫
Said on The Core Report
Why it worked Share this moment
“When you enroll for 2027 with me, we will go through the full enrollment process, which includes the benefits that you have selected, reviewing the benefits summary, reviewing your prescription drugs on the drug formulary, making sure you know what the star rating is for your 2027 plan.”
CN
Clarence Napier
Insurance Broker and Consultant Supporting Business Owners ·
How they work Share this moment
“Monthly status reviews of the program with your key leadership team members, making sure that communications are frequent and relevant and cascaded through the organization”
KC
Kirsten Charlton
Making Risk Flow | The Future of Insurance ·
How they work Share this moment
“Podkey's trusted reporter status means expedited review on hundreds of platforms and a 98% success rate. New customers average 2,000 plus takedowns in just two weeks.”
♫
Said on Operators
Data play 98% success rate; 2,000+ takedowns in two weeks Share this moment

Moments like this, every Monday

The strongest new moments on your topics, in the speakers' own words. Free for three topics.

No card. No password. One-click unsubscribe.

Track a competitor?

Pro watches up to 25 names or phrases and emails you the morning after they are said.

See Pro, $29 a month

Verbatim quotes a short extract and links to the episode; the episode belongs to its publisher. Remove a show.