“They can do that in two ways. One, they can pick up the phone, they call us directly… or two, we have an online form, it's called a Section 154 online form.”
SB
Sharon Blake
Risk on Air ·
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Created a short FAQ section using real questions from phone calls and emails (e.g., trip fee, Saturday service, permits)
“They can do that in two ways. One, they can pick up the phone, they call us directly… or two, we have an online form, it's called a Section 154 online form.”
“I'm a big emailer… I send a short email, then if they don't respond I follow up with a phone call… I try to get in as soon as possible to give them a quote”
“We try to put together FAQs, share those broadly… we have to be like, this is a data room… hop on calls and answer questions because you just don't have time to answer pages of diligence questions for every investor.”
“If you go to the app store, you can look for an FAQ app that adds FAQ schema. I think there's one called Trusted Help Center. FAQ has a 5.0 rating. They do have a free plan.”
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